Spa Booking & Cancellation Policy

Please book as far in advance as possible to avoid disappointment. Taplow House Hotel spa days and non-resident treatments require payment in full at the time of booking.

All prices are quoted in GBP, include VAT and are subject to change. Gratuities are not included and are welcomed at your discretion. At least 48 hours notice is required for cancelling treatments. For all spa days, we require at least 72 hours’ notice. Group bookings of 4 or more people require at least 7 days’ notice.

If you wish to amend your booking in any way, please contact us

before you arrive. We will do our best to accommodate any requests but cannot guarantee it.

Gift vouchers are non-refundable and must be presented to the Spa team upon arrival.

Accommodation Booking & Cancellation Policy

When an accommodation booking is confirmed, a reservation number and access code will be supplied.

This must be retained for access to the booking in the event of the need for cancellation and/or amendment.

There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2pm one day prior of arrival excluding advance purchase rates.

In the event of non-arrival or cancellation after 2pm of one day prior to arrival local time and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied.

Normal terms of payment apply to these charges.

For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.

If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking.

If the Hotel cancels after 2pm local time on the day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.

A cancellation number will be provided at the time of cancellation and this should be retained for future reference.