By using this website you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Taplow House Hotel. In the Terms & Conditions set out below, “Client” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “Hotel”, refers to Taplow House Hotel.

Accommodation Terms and Conditions

Prices

All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated. The Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of the chosen break will be confirmed when the booking is made and, with the exception of any errors. The Hotel will not increase this price once it has been confirmed. The hotel reserves the right to correct any errors in advertised and confirmed prices as soon made aware of an error. The Hotel will notify the Client of any price discrepancies relating to the booking should they arise. The Hotel strongly advises the Client to check that the final price of the booking is correct before making the final confirmation. Prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client.

Availability

All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.

Bookings

Bookings must be guaranteed for the first night’s accommodation by a valid and verified major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.

Arrival and Departure

Bedrooms are usually available from 2pm local time on the day of arrival. Check out is by 11am local time.

Amendments to your booking

The Client should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. The Hotel will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. No liability can be accepted for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can responsibility be accepted for inaccurate information that has been supplied by the Client. Amendments are subject to availability and those made within the 1 day cancellation may be subject to cancellation charges.

Payment

Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of the room rate multiplied by the number of nights booked plus an additional £50.00 per room per night. All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected. Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfill your order.

Cancellations, Amendments and Non-Shows

When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2pm 72 hours prior of arrival excluding advance purchase rates. In the event of non-arrival or cancellation after 2pm of 72 hours prior to arrival local time and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable. If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

Car Parking

The Hotel has their own car park, which is free to residents. The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises.

Children

Children aged 17 years and under must be accompanied by a responsible adult of over 18 years to ensure that the children’s behaviour is appropriate for other guests within the Hotel. Some rooms in the hotel have the facility to accommodate extra beds for children. This will incur a surcharge of £40.00 per z-bed, including breakfast for children from the age of 4 up to 12 years old. Further, 5 of the bedrooms are equipped with sofa beds, which are suitable for children up to 12 years old. The usage of these, to include breakfast the next morning, would also incur a surcharge of £40.00. Cots are suitable for children up to 3 years old and would be complimentary. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

Disabled Guest Rooms

The Hotel offers one room with partial modified disabled facilities for use by disabled guests. As needs do vary, guests are requested to check with the Hotel directly before booking.

Pets

Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. Clients and guests are asked to check in advance with the Hotel. A small charge may be made for each pet, except for guide dogs. The Client is responsible for controlling the pet and will be liable for any damage, soilage or injury however caused by the pet.

Behaviour

The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

Discrimination

It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.

External purchases

No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.

Comments and Complaints

Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel’s General Manager at: Address: Taplow House Hotel, Berry Hill, Taplow, Buckinghamshire, SL6 0DA, email: gm@taplowhouse.com

Statutory Requirements

The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

Liability

Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client. The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its control. These include (but are not limited to) adverse weather conditions, fire, riot, war…

Spa Terms and Conditions

Booking & Cancellation Policy

Please book as far in advance as possible to avoid disappointment. Taplow House Hotel spa days and non-resident treatments require payment in full at the time of booking. All prices are quoted in GBP, include VAT and are subject to change. Gratuities are not included and are welcomed at your discretion. At least 48 hours notice is required for cancelling treatments. For all spa days, we require at least 72 hours’ notice.Group bookings of 4 or more people require at least 7 days’ notice. If you wish to amend your booking in any way, please contact us before you arrive. We will do our best to accommodate any requests but cannot guarantee it. Gift vouchers are non-refundable and must be presented to the Spa team upon arrival.

Arrival

Parking is available for all guests. Please arrive 20 minutes prior to your treatment or spa day in order to complete your health questionnaire, get changed and relax. Late Arrival If you are delayed, then, unfortunately, your treatment will be shortened so as not to inconvenience the next booking. The treatment price will remain the same.

Etiquette

The environment at Taplow House Hotel and Spa is one of relaxation and tranquillity. Loungers in the Treatment Lounge or by the pool cannot be reserved, and any discarded towels will be removed. Day guests will be provided with a robe, towel and slippers on arrival. If you are a hotel resident your robe and slippers will be provided in your hotel room. Please bring your own swimwear, gym wear and trainers so that you can make the most of your Taplow House Hotel and Spa experience. During your treatment you may wish to wear your own bikini or briefs, or hygienic disposable briefs can be provided for women. Choose what is most comfortable for you. Our therapists will always use a draping technique to protect your privacy. We respectfully request that robes are not worn in the Main Hotel after 4.00 pm.

Health

As some treatments are not suitable for certain conditions, we will ask you to complete a health questionnaire when you arrive for your treatment or package. It is important to let us know of any medical issues, surgeries or pregnancy.

Pregnancy

We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

Phones, Audio & Video Sound

Taplow House Spa is a phone-free environment and we ask our guests to keep their devices on silent or vibrate and not to make or receive calls in the spa. Please be considerate of your fellow guests.

Swimming Pool and Sauna

The pool area is open for guests aged over 16 from 9:00am until 7.00am daily and we kindly request that guests use the sign-in sheet before entering the pool area. There is no lifeguard on duty.

Valuables

It is not advisable to wear jewellery whilst visiting Taplow House Hotel and Spa or during treatments, we recommend that you do not bring valuables with you.

Child Policy

Taplow House Hotel Spa is for adults, 16 and over.

After Care

To continue your Taplow House Hotel experience at home, most products used in our treatments are available at reception and our experienced team will be delighted to assist you with your choices. For any guests requiring additional assistance or to make a booking, please contact us on +44(0) 1628670 056 or email us at reception@taplowhouse.com.

Dining Terms and Conditions

Waiting List & Walk-Ins

Taplow House Hotel & Spa does not currently operate a waiting list, but you can see live, up-to-date availability on our website. Our restaurant will do it best to accommodate walk ins but we cannot guarantee availability in busy periods. Any cancelled tables are immediately available online; we recommend that guests periodically check online availability as our online system is live and accurate.

Menus & Dietary Requirements

If you or a member of your group has an allergy, intolerance, or any other special dietary requirements, just let us know when you book, and our team will be ready to accommodate on the day. We also have allergen charts available at the restaurant. Our menus can be found on our website, and we can also provide a children’s menu upon request.

Dress Code

Our dress code is smart-casual and quite relaxed. Smart trainers are allowed.

Family Policy

Taplow House Hotel & Spa welcomes children & babies of all ages. When you’re booking your table, please make sure all children in your group (even the babies) are included in your total number of guests. And if you need a highchair or extra space for a pushchair. Just let us know when you book and we’ll take care of everything. We offer a children’s menu upon request in the restaurant.

Gifting & Pre-Payments

Taplow House Hotel & Spa has a range of gift vouchers available to purchase via our website. If a loved one or colleague is dining with us and you’d like to treat them to a bottle of champagne or some vouchers towards their meal with us then please call us and we will organise this for you.

Booking & Bar Policies

You can book a table 6 months in advance via our website which shows our live availability. If you need further assistance, our reservation lines are open 9am to 5pm daily. Our bar areas are available for pre or post dining drinks. Space at the bar is subject to availability and may not be possible in busy periods but we will always do our best to accommodate our guests.

How Can I Amend My Booking?

If you already have a booking with us, you can amend or cancel your booking via your confirmation email. If you still need assistance, please give us a call and a member of our team will be able to help you.