Privacy Policy

We take the privacy of our customers and their information very seriously. This policy outlines how we use your data and how we protect your privacy.

We may collect information about our customers such as name, address, telephone numbers, job title, company, e-mail addresses, interests and hobbies etc. We also need to know all the names of guests who stay with us at. In some cases when booking we collect payment information including debit and credit cards. This payment data is not retained beyond the date of the stay booked.

We use contact information to manage the process of your booking. We also may use your information to send you updates we think might be of interest, special offers and news, if you have chosen to opt-in to marketing. You may opt-out of receiving communication from Taplow House Hotel at any time.

Please note we will not pass your information onto any third party for the purpose of marketing.

When you make a booking on the Taplow House Hotel website, we use secure server software that encrypts all information you input before it is sent to us. This ensures that the information you provide is reasonably protected against unauthorised interception. In order to comply with the Data Protection Act of 1984 and 1998, we follow procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access, misuse, alteration or loss of information under our control.

We will store transaction and payment data for up to 7 years or for as long as required by UK financial and company regulations. These third parties may operate outside the EU. Our email database is hosted by Forsight. They provide us with the platform that allows us to send out our newsletters and general updates via email. Your data is stored securely on Forsight’s servers.

Our security measure may mean that we will require proof of identity before we are able to disclose information to you. In providing personal information to Taplow House Hotel, you consent to the collection and use of the information by Taplow House Hotel in the ways described above.

We would like to remind you that you are legally entitled to access, modify, correct and delete any data we hold relating to you and that you have the legal right to forbid this data being prevented to any third parties. To exercise this right or if you have any questions regarding this privacy statement please contact the data protection administrator by emailing reception@taplowhouse.com or mail: Data Administrator, Taplow House Hotel, Berry Hill, Taplow, Buckinghamshire, SL6 0DA

Cookies Policy

Cookies This is the Cookie Policy for Taplow House Hotel & Spa.

What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set Email newsletters related cookies This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: reception@taplowhouse.com Phone: 01628 670 056